ViciDial – Most widely used call center suite

ViciDial is a complete opensource Call center suite that works with Asterisk. It is being used by many large Call Center around the world. Comparing to many high level branded call center suite, ViciDial has more inherited features then others. While it is also preferred for it’s flexibility to integrate with other software such as CRM, ERP, etc and customization to fix exact need for an organization.

Major features includes:
  • Predictive dialing / Auto dialing (Outbound)
  • Auto Call Distribution (ACD) (Inbound)
  • Web-based agent and administrative interfaces
  • Remote Agent login
  • Call recording
  • Call Conferencing
  • Scheduled Callbacks (Agent-Only and Anyone)
  • Performance monitoring (Call listing & Bergen)
  • Web configurable IVRs and Voicemail boxes
  • Scalable to hundreds of seats
  • Ability to use PSTN and VOIP trunks
  • IVR with DTMF tone recognition
  • Integrated with third party software
FOLLOWING SERVICES ARE BEING OFFERED IN PACKAGES TO SUITE YOUR SPECIFIC NEED:​
  • Outbound Solutions
  • Inbound Solutions
  • IVR set-up
  • Hosted Call Center Suite