ViciDial – Most widely used call center suite

vicidial, call center suiteViciDial is a complete opensource Call center suite that works with Asterisk. It is being used by many large Call Center around the world. Comparing to many high level branded call center suite, ViceDial has more inherited features then others. While it is also preferred for it’s flexibility to integrate with other software such as CRM, ERP, etc and customization to fix exact need for an organization.

Major Feature Includes:

Predictive dialing / Auto dialing (Outbound)
Auto Call Distribution (ACD) (Inbound)
Web-based agent and administrative interfaces
Remote Agent login
Call recording
Call Conferencing
Scheduled Callbacks (Agent-Only and Anyone)
Performance monitoring (Call listing & Bergen)
Web configurable IVRs and Voicemail boxes
Scalable to hundreds of seats
Ability to use PSTN and VOIP trunks
IVR with DTMF tone recognition
Can be integrated to third party software

Following services are being offered in packages to suite your specific need;

Outbound Solutions
Inbound Solutions
IVR set-up
Hosted Call Center Suite