Our Call Center Solution is an enterprise class solution that delivers benefits that normally a highly expensive solution would have. Being open source, it give a complete opportunity to customize it exactly according to an organization needs. Our highly skilled and trained staff will work with customer to identify exact requirement before designing and Implementation, Training & Support to provide you complete satisfaction and help your organization to be successful in the business.
Major Call Center Solution Feature Includes:
- Predictive dialing (Outbound)
- Auto Call Distribution (ACD) (Inbound)
- Web-based agent and administrative interfaces
- Remote Agent login
- Call recording
- Call Conferencing
- Scheduled Callbacks (Agent-Only and Anyone)
- Performance monitoring (Call listing & Bergen)
- Web configurable IVRs and Voicemail boxes
- Scalable to hundreds of seats
- Ability to use PSTN and VOIP trunks
- IVR with DTMF tone recognition
- Scheduled IVR
- Can be integrated to third party software
Following services are being offered in packages to suite your specific need;
- Outbound Solutions
- Inbound Solutions
- IVR set-up
- Hosted Call Center Suite
Our goal is to keep call center solution at a very low cost, while making it highly efficient, so that you can focus on your services and customer satisfaction and not worry about your tools. We make the systems as interactive and intelligent to make every caller experience the pleasure of your service. We are happy when your customers are happy.
Our Solutions is for everyone, be a small startup, mid-size or a multinational company that needs an Enterprise solutions. Start from an small solution and let it grow along with you.
Our call center suit is perfect for
- Restaurants, Pizza shop or fast foods – Integrate with existing software or use our Order Management System. Let you call experience the pleasure of your customer service, take order and process it quickly. Maintain customer history so when they call next time greet with their name and know what they have ordered before.
- Travel & leisure– Whether you are a travel agent, airline or a hotel, make your customer reach you easily and let them enjoy their tour.
- Transportation – Whether you are a railway reservation office, long root bus service or taxi/cap service, all require high customer satisfaction. With an state-of-art solution you can deliver that satisfaction effectively.
- Online Shopping – Online shopping sometimes may not very simple for some customer, let them talk to you.
- Outbound Call center – Be it telemarketing, survey or following up, this solutions can act as predictive dailer (PD).
- Inbound Call enter – For BPO call center taking inbound calls from different companies.