Interactive Voice Response (IVR) System

Interactive Voice Response or IVR systems hugely reduce customer call handling costs, and can be introduced into your company environment in a number of ways. The most basic IVR systems simply allow you to record a message that is played when a customer presses the appropriate number on the phone keypad

SyncTech Solutions team can design, install and support a complete IVR package based on Asterisk software technology that is suitable for both analogue and digital phone lines, and tailored to your own individual company requirements.

Our team of IVR consultants will work with you to determine your exact IVR needs, develop and test aspects such as: call flow, application parameters, data and call routing, and security measures that are built in to encrypt data